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| 1.
How do I place an order? |
| It's easy and secure! Just place the product(s) you wish to order in your electronic shopping cart by clicking on the “add to my cart” button located next to the product image. When you're ready to complete your order, click "Continue Checkout," follow the easy instructions on completing your order, and select your payment option. Contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com and we will be happy to assist you with any questions. |
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| 2.
If I encounter a problem while submitting my order, should I just resubmit? |
| If you are unsure your order was properly submitted, contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com and we will be happy to assist you. |
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| 3.
What if I have placed a duplicate order? |
| If you feel you have placed a duplicate order, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com and we will be happy to assist you. |
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| 4.
Can I cancel an order after it has been submitted? |
| Yes. To cancel an order, have your order number available and contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. |
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| 5.
What payment options are accepted by Art.com? |
| We accept all major credit cards from most countries (Visa, Master Card, American Express, and Discover), checks and money orders. International customers not able to supply credit card information must submit payment in the form of an international money order, drawn from US funds. |
Orders paid via credit card are not charged until the item or first item ships on the order. Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the transaction is processed. |
With most financial institutions, they will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or three to five business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com cannot release pre-authorization holds. |
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| 6.
Is ordering online safe? |
| With Art.com, ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity. Furthermore, we have registered with Verisign Inc. to assure our customers that we are a valid, legal, and trusted corporation. |
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| 7.
I just ordered a print that showed "Usually ships in 24 hours" but after framing the item and adding it to my Shopping Cart, it now shows "Usually ships in 5 days." What happened? |
| Not to worry. The timeframe change reflects the average time it takes our framers to complete your custom frame. |
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| 8.
Do you offer
corporate or wholesale discounts? |
| We offer discounts to qualified wholesale and corporate customers. Please email us at support@art.com or call toll free 1-800-952-5592 for information regarding our corporate account services. |
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| 9.
Express shipping options appear to have been removed from my cart. What happened? |
| We offer express shipping to orders with items that show "usually 24 hours" under “ships-in.” Likely you've added an item to your cart that requires a little more processing time. If you would like to express ship your order, just complete the checkout process, then call us toll free at 1-800-952-5592 and have your order number handy. |
Updated November 9, 2004
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