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| 1.
What kind of art do you sell? |
| Art.com is the world's leading marketplace for open-edition reproductions -- that is, prints, posters, photographs -- and limited-edition prints, covering a wide range of tastes from classical fine art to popular culture to educational themes to sports, music or movie celebrities. We also offer a growing collection of original art. In addition, we provide high-quality custom mounting, matting, framing, laminating or wood mounting to enhance your art purchase. We offer a one-stop online shopping experience that lets you acquire art that is as unique as you are. |
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| 2.
Does the image on your site accurately represent what I will be sent? |
| We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within thirty (30) days for a refund. |
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| 3.
How accurate are the item dimensions listed on your web pages? |
| Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly. If you are not satisfied with the product you receive, you may return it within thirty (30) days for a refund. |
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| 4.
Do you offer original art? |
| Yes! Original Art & Photography showcases original art by thousands of established and emerging artists, galleries and other institutions. To view their portfolios, select the Original Art & Photography tab on the Art.com home page. Search for originals by subject or artist, then narrow your options according to price, medium, size and more. Product page information details the artist’s inspiration for the work, the medium used, price and availability for sale. Vote—or even write a critique—for your favorites! A contact link for every artist enables you to email them directly with questions, or for information about purchasing their work. All sales of the work displayed in Original Art & Photography are transacted between you and the artist, so the artist earns 100% proceeds of their sales. Many Original Art & Photography member artists have also made their work available for sale as fine-art reproductions on the Art.com web site. In addition to browsing member artist portfolios, enjoy an ongoing series of special collections, curated by industry experts. Visit often, since dozens of new artists are joining every day. For more information about this program, contact originals@art.com. |
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| 5.
Do you supply what is needed to hang my framed print? |
| Yes. Everything you need to properly hang your frame is included with your purchase. |
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| 6.
How should I clean my framed item if acrylic glazing was used? |
| Many glass cleaners cannot be used to clean acrylic. Instead, wash carefully with a solution of mild soap or detergent and lukewarm water. Use a soft, damp cloth, applying only light pressure. Rinse with clean water and dry by blotting with a damp cloth or chamois. Take care to prevent any cleaning solution from seeping between the glazing and the frame, which could damage the matting or the print. |
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| 7.
Do you have any retail locations? |
| No. We do not operate any retail locations. All of our services are provided through our web site and our central order processing facility. We can be reached Monday - Saturday, 9am - 10pm EST. Please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com with any questions. |
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| 8.
Do you offer a printed catalog? |
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Sorry, we are no longer mailing catalogs. Sign up for emails to receive news and discounts quicker than ever!
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| 9.
How can I be notified when you add more items to the site related to a particular poster? |
| It's easy. Below each item you view on our web site, you can sign up to be notified when new products are added to our site. Once you sign up, you can then modify your choices at any time by simply signing into your account. |
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| 10.
What if I
can't find the print I want? |
If you need help finding an item on our site, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. We will be glad to assist you in your search. If the item is not available, we will help you find a suitable substitute. Here are a few navigational tips:
1. Avoid using quotes in the search fields.
2. Leave out small words in a title search such as the, and, a, etc.
3. Search artists by their last names.
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| 11.
What if I cannot read the caption on one of your items? |
| We provide enlargements of the captions below each image for the majority of the items on our web site. If you come across a product that doesn’t have its caption already listed, feel free to email us at support@art.com with the item number, and we will be happy to assist you. |
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| 12.
What is the white powdery substance on my poster? |
| Any powder on a print or poster is the printer's anti-offset powder, which is simply food grade starch used to prevent ink transfer to the back of the next printed sheet during the printing process. |
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| 13.
What if one or more of my items are discontinued by the manufacturer? |
| We will send you a notification via email, including alternate suggestions, if any of your items are discontinued. If you paid by check or money order, we will issue you a refund check for the amount of the item. Art.com will not charge your credit card unless we have an item ready to ship to you. |
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| 14.
How can I tell if an item is in stock? |
| On each product page and on your shopping cart, there is a phrase that indicates product availability. If a poster, print or photo is in stock, this will state "Usually ships in 24 hours." If you frame the item the phrase will state "Usually ships in 5 days" pertaining to in-stock items. If we are in the process of restocking an item or it is a special order item, the phrase will state "Usually ships in 7-14 days." Once in stock the unframed prints will usually ship within 24 hours and the framed items usually ship within 3-5 business days, to allow time for framing. |
Updated November 9, 2004
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