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| 1. How will my package be shipped? |
All items are carefully packaged to prevent damage during transit. Art.com ships with a variety of carriers to provide the best service and lowest cost for our customers. You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.
Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends. |
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| 2. What are domestic shipping rates? |
| Please see Shipping Rates for information on domestic shipping rates. |
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| 3. Do you offer faster shipping rates? |
| Please see Shipping Rates for information on our express shipping options. We also encourage you to contact our Customer Experience Team toll free at 1-800-952-5592 or e-mail at support@art.com to discuss the options available to you. |
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| 4. What happens if only a portion of my order is available for immediate shipment? |
| In order to maintain competitive shipping rates, we ship all similar items in one shipment. In the event that an item is a special order print, temporarily out of stock or on backorder, we may hold the rest of your items until the item is in stock. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment. |
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| 5. How is my order packaged? |
The quality of your shipment is our priority and the materials we use to package our products reflect our commitment. Rest assured, if your order contains a combination of items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.
Posters and Art Prints:
Rolled with protective wrapping paper and packaged in a cardboard tube.
Glossy Photos and Photo Cards:
Packaged and protected in a flat 9 in x 12 in standard cardboard envelope.
Decorative Mirrors, Canvas Transfers, and Mounted Items:
Covered with protective wrap and packaged in a durable cardboard box.
Framed Items:
Framed items are securely packaged in a sturdy box with fitted inserts to prevent shaking and damage.
Gift Packaging:
Sorry, at this time we do not offer gift wrapping. But, if you are shipping a gift, you have the opportunity to send a Gift Message – this may be done on the Shipping Information page once you begin placing your order. |
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| 6. Can I request another packaging method for my poster? |
| We do not currently offer options on packaging methods. All items are securely packaged in an appropriately-sized box with fitted inserts and/or packing material to prevent shaking and damage during shipping. |
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| 7. Can I ship to a P.O. box? Can you ship to an APO? |
| Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. Box or APO address. Larger framed items must be shipped to a street address. Note also that for items shipped to a street address, a phone number is required. |
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| 8. How do I ship my items somewhere other than to my billing address? |
| It's easy. During the checkout process, you are provided the option to enter a shipping address that is different than the billing address. Choose NO to the question "Is the above address also the billing address?" Then follow the instructions. |
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| 9. What are your international shipping rates? |
| International shipping rates can be found at Shipping Rates. Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office. For more information on international shipping, please see International Shipping & Returns. |
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| 10. Is my package insured? |
Art.com guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Sales and Service Team via email at support@art.com. For damaged items, we offer a convenient Photo Return option.
Photo Returns
If your order arrives in less than satisfactory condition, we offer a convenient Photo Return option that speeds replacement. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to Returns@art.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request processes within 48 hours, instead of the 5-10 business days it would take to return the product to us, and you will receive an email letting you know your replacement is under production. |
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| 11. How do I know that my item has shipped? |
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill number, then tracking service is not available for your package). Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.
You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address. |
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| 12. What if I have not yet received my order but it shows that it has shipped? |
| Shipping times can vary depending on location and carrier. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. |
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| 13. When will my order arrive? |
| This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product. Please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com with any additional questions. Delivery time averages 3 to 7 business days once your item(s) leave our facility. Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends. If you provide a valid email address when ordering, a notification will be sent when the shipment occurs. The email will include a link to the carrier's web site where you can track the progress of your shipment online. |
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