|
| 1. How will my package be shipped? |
All items are carefully packaged to prevent damage during transit. Art.com ships with a variety of carriers to provide the best service and lowest cost for our customers.
Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.
Domestic shipping for Posters and Prints ONLY:
Any Poster/Print 16 oz or less (non expedited) will ship via DHL-Smart Mail
Any Poster/Print over 16 oz (non expedited) will ship via DHL-Ground service
Any domestic expedited Poster/Print shipment will go via UPS (Next Day, Second Day, etc.)
International shipping for Posters and Prints ONLY:
Any Poster/Print (except Germany) will ship via Brokers International
Any Poster/Print Expedited will ship via DHL. For more information about our shipping, please contact our Customer Experience Team toll free by dialing 1-800-952-5592 or via email at support@art.com. |
|
| 2. What are domestic shipping rates? |
| Please see Shipping Rates for information on domestic shipping rates. |
|
| 3. Do you offer faster shipping rates? |
| Please see Shipping Rates for information on our express shipping options. We also encourage you to contact our Customer Experience Team toll free at 1-800-952-5592 or e-mail at support@art.com to discuss the options available to you. |
|
| 4. What happens if only a portion of my order is available for immediate shipment? |
| At your request, we will ship separately the in-stock items on your order while waiting to restock any temporarily out of stock items. This will not affect your shipping charges. You must specifically request this by calling our Customer Experience Team toll free at 1-800-952-5592. |
|
| 5. How are posters packaged and what kind of container is used? |
| The majority of our unframed posters and art prints are rolled and shipped in a reinforced tube tested for strength and stability. Smaller items are shipped flat in sturdy rectangular packaging. All items are padded with paper packaging materials. |
|
| 6. Can I request another packaging method for my poster? |
| We do not currently offer options on packaging methods. All items are securely packaged in an appropriately-sized box with fitted inserts and/or packing material to prevent shaking and damage during shipping. |
|
| 7. How are framed orders shipped? |
| Framed items are securely packaged in a sturdy box with fitted inserts to prevent shaking and damage. |
|
| 8. Can I ship to a P.O. box? Can you ship to an APO? |
| Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger framed items must be shipped to a street address. Note also that for items shipped to a street address, a phone number is required. We can also ship to an APO. This can only be done through the USPS. |
|
| 9. How do I ship my items somewhere other than to my billing address? |
| It's easy. During the checkout process, you are provided the option to enter a shipping address that is different than the billing address. Choose NO to the question "Is the above address also the billing address?" Then follow the instructions. |
|
| 10. What are your international shipping rates? |
| International shipping rates can be found at Shipping Rates. Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office. For more information on international shipping, please see International Shipping & Returns. |
|
| 11. Is my package insured? |
| Art.com guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. |
|
| 12. How do I know that my item has shipped? |
When your order ships,
we will email you a Shipping Notification email. If tracking service is available,
we include the tracking number in your Shipping Notification email (if you do not
receive a tracking number, then tracking service is not available for your package).
If your item ships via UPS, delivery will occur between Monday and Friday. If your
item ships via FedEx, your delivery will occur between Tuesday and Saturday.
You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.
|
|
| 13. What if I have not yet received my order but it shows that it has shipped? |
| Shipping times can vary depending on location and carrier. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. |
|
| 14. When will my order arrive? |
| This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product. Please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com with any additional questions. Delivery time averages 3 to 7 business days once your item(s) leave our facility. Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends. If you provide a valid email address when ordering, a notification will be sent when the shipment occurs. The email will include a link to the carrier's web site where you can track the progress of your shipment online. |
