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Holiday FAQS

1. Will my order arrive in time for the holidays?
2. While I was shopping, the site said I would get the item by the holidays. But when I added it to the cart, the date changed. What happened?
3. What should I know about payment methods to ensure timely delivery?
4. How do I check the status of my order?
5. This is a gift. Do you include the price in the package?
6. Can I send a personal message along with my gift?
7. How do I use a coupon or promotion code from the catalog?
8. What is your return policy?
9. How do I order a gift certificate?
10. Questions?

Will my order arrive in time for the holidays?

As you browse our site, each item indicates when it will be delivered if you order right away. You will receive your art on or before this date.

We're not able to guarantee that all items will arrive in time for the holidays, but the expected delivery date will always be shown. Please be sure to read the delivery information next to each item through the checkout process and note the following:

  • We won't be able to start processing your order until we receive full payment. Orders paid via check over $250 will be held for seven business days before order processing begins.
  • Services other than framing may require additional time.
  • Unforeseen circumstances such as weather could cause delivery delays.

While I was shopping, the site said I would get the item by the holidays. But when I added it to the cart, the date changed. What happened?

Delivery dates are based on the item selected, services added, shipping method, payment method, order date, and location. During checkout, the following circumstances may cause the delivery date to change:

  • Certain items require a different shipping method
  • Certain items are being shipped outside the country
  • An item has gone out of stock
  • Payment method requires more time to process

There are three possible solutions:
  • Place a separate order for those items that will not arrive in time for the holidays
  • Pay online with a credit card
  • Provide a valid email address at checkout so that we can email you regarding your order and payment status

What should I know about payment methods to ensure timely delivery?

We recommend using a credit card to ensure timely delivery.

Although we offer various payment methods depending on your location (including check, money order, and PayPal) we ship your items as soon as we receive full payment. Payment methods other than credit cards take more time to verify, which could delay your order. Checks in excess of $250 must be held for seven business days.


How do I check the status of my order?

Once your order is placed and your payment is received, we'll email you an order confirmation. We'll also send you an email when your item ships and keep you informed about any delays.


This is a gift. Do you include the price in the package?

No, the enclosed packing slip does not list pricing.


Can I send a personal message along with my gift?

Yes, we provide a field to enter a personal message during checkout. The message will appear on the packing slip delivered with your art. If you'd like to add a personal message after you'e placed your order, you may do so by contacting our Customer Support Team before your order ships.


How do I use a coupon or promotion code from the catalog?

During checkout you'll see a field to enter a coupon or promotion code. Gift certificates can also be redeemed during the checkout process.


What is your return policy?

We always offer a 100% satisfaction guarantee, and we've extended this policy for the holidays. All items ordered between now and December 31, 2013 can be returned as late as January 31, 2014 for a full refund (excluding shipping fees and costs of return). See our Return Policy for details.


How do I order a gift certificate?

Buy your gift certificate here and we'll deliver it by email within minutes or on the date of your choosing.


Questions?

We'd love to help. Give our Customer Support Team a call at 800-952-5592 or send a note to support@art.com.