Shipping & Delivery FAQs


Shipping

What is your shipping policy?

Please refer to our shipping information page for details.


What type of packaging do you use?

Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.


When will my art arrive?

You can estimate your art's arrival by adding the processing and transit times. We typically process in-stock posters, prints, and photographs within 24 hours, and framed items within 5-7 business days. See Details.


How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.


How much will shipping cost?

Shipping costs are calculated on the cart and checkout pages using your specific product specifications.


Is my package insured?

In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team by email for a replacement.


What happens if only a portion of my order is available for immediate shipment?

We combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. Contact our customer support team directly by email.


Can I ship to a P.O. Box?

No, we do not ship to P.O. boxes due to carrier restrictions.


Returns

What is your return policy?

Within 45 days of receiving your order, you can return any art purchased on Art for a full refund. We will cover all shipping and handling costs for valid returns of art that, in our sole discretion, are damaged, defective, or otherwise non-conforming upon delivery to you. You will be responsible for all shipping and handling costs for returns of art that are not, in our sole discretion, defective, damaged, or otherwise non-conforming. Your refund will be credited back to the original payment method you used to purchase your art. We will not refund you for returns received by us after 45 days from receipt of purchase. Any returns received by us outside of such a 45-day window will be considered an “invalid return”. We may, in our sole discretion, re-deliver (at your sole cost and expense) or dispose of the art subject to an invalid return if not reclaimed by you within thirty (30) days from your invalid return.


Outside of the United States, we ship only to Canada. At-will return shipping costs are the responsibility of the purchaser. Our orders are shipped using UPS. All international orders may be subject to import duties and taxes assessed by local governments and are due upon delivery. This is not included in the order total. All prices shown are in US dollars and are subject to currency exchange rates.


Contact us at Returns to start your return


Ordering

How do I place an order?

Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.


What payment options do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and monthly payment plans online through Affirm.


Can I cancel my order?

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team by or emailing support@art.com. We are unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.


We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!


When will my credit card be billed?

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.


Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com will not release pre-authorization holds.


How do I find a specific item from your catalog?

Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.


Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 45 days for a refund.


How accurate are the item dimensions listed on your web pages?

Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 45 days for a refund.


Gift Certificates

How do I buy a Gift Certificate?

Art.com is temporarily not offering Gift Card purchases, however those with unused or existing balances will be redeemable.


How do I check my balance?

Have your Gift Certificate number handy and send us an email with your Gift Certificate number, and we'll respond with your remaining balance.


International Orders

Outside of the United States, we ship only to Canada. At-will return shipping costs are the responsibility of the purchaser. Our orders are shipped using UPS. All international orders may be subject to import duties and taxes assessed by local governments and are due upon delivery. This is not included in the order total. All prices shown are in US dollars and are subject to currency exchange rates.