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faqs

Looking for a quick answer? You've come to the right place.

Shipping & Delivery

What type of packaging do you use?

Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

When will my art arrive?

You can estimate your art's arrival by adding the processing and transit times. We typically process in-stock posters, prints and photographs within 24 hours, and framed items within 5-7 business days. See Details.

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.

How much will shipping cost?

Shipping fees vary based on the quantity and type of art you've ordered. See our shipping rates chart to estimate your charges.

Is my package insured?

Art.com guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team at 800-952-5592 or by email.

What happens if only a portion of my order is available for immediate shipment?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our customer support team directly by email or by calling us at 800-952-5592.

Can I ship to a P.O. Box?

Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address. We can also ship to an APO through the USPS.

Returns

What is your return policy?

Choose from two ways to return:

Expedite Photo Returns

We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

If your order arrives in less than satisfactory condition we offer a hassle-free Photo Return option to speed replacement. Here's how:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
  2. Attach your photos to an email and send them to returns@art.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
  3. You will receive an email within 24-48 hours confirming that your photo return is being processed.
  4. If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.
    Please note:
  • Photo Returns are accepted for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Photo Returns are not available for some items, including tapestries, rugs, hand painted art, and limited edition prints.
  • If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed

Regular Returns

We invite you to return your order for a full refund of the product cost (minus shipping charges) by following these simple steps:

  1. Complete the Return Instructions form on the back of the packing ship included with your order.
  2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.

    Returns Address

    Art.com Returns
    4000 Creekside Parkway, Unit C
    Lockbourne, OH 43194

  3. We will typically issue your refund within 48-72 hours of receiving the package.

Ordering

How do I place an order?

Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions. You may also complete your order by calling us at 800-952-5592.

What payment options do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Bill Me Later, PayPal, checks and money orders.

Can I cancel my order?

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team at 800-952-5592 or by emailing support@art.com. We are unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.

We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!

When will my credit card be billed?

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com will not release pre-authorization holds.

How do I find a specific item from your catalog?

Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 30 days for a refund.

How accurate are the item dimensions listed on your web pages?

Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 30 days for a refund.

Does Art.com offer a military discount?

Yes! Art.com offers a 35% discount to U.S. Military Members as a way of saying "Thank You" for your service. In order to qualify for the offer, we do require verification of your military affiliation through our partner SheerID. After being successfully verified, you will be issued a 35% off discount code to be used at checkout for any purchase over $30.

Gift Certificates

How do I buy a Gift Certificate?

You can buy a gift certificate here.

How do I check my balance?

Have your Gift Certificate number handy and call our Customer Support Team at 800-952-5592. You may also send us an email with your Gift Certificate number, and we'll respond with your remaining balance.

International Orders

Do you ship internationally?

We will gladly express ship posters to most international destinations. To set up express shipping, please call us at 1-919-831-0199 (outside the U.S.) or 800-952-5592 (inside the U.S.), and our Customer Support Team will discuss express shipping options and pricing with you.

Delivery Methods

International shipping for posters and prints ONLY:

  • Posters/Prints will ship via Brokers World Wide and unfortunately tracking is not offered. (Applies to all countries except Germany.)
  • Posters/Prints shipped Expedited service will ship via FedEx.
  • Posters may be shipped Express to most international destinations. Please contact our Customer Support Team.

For more information about International Shipping, please contact our Customer Support Team.

What about duties and taxes?

You may be required to pay duties and taxes to claim your package, depending on your local customs office. Art.com has no control over this, and has no way of determining the total cost of duties and taxes. We encourage you to contact your local postal service or customs bureau for more specific information.

Why can't you ship to my country?

Due to shipping restrictions, we are not able to ship products to certain countries. If you are able to select your country when filling in your address, then we are able to ship most products to your country. Regardless of your country, we are not able to ship any frames larger than 35" x 43" overseas.

Do you ship to countries to which the carrier does not offer shipping insurance?

Yes. We will ship your order (at your own risk) if we receive payment in US currency using an international money order in advance.