How Can We Help?
Questions about your order, delivery or art? You’re in the right place. Find quick answers below or reach out to our Customer Care Team. We’re happy to help.
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Shipping & Delivery
When will my art arrive?
Your estimated delivery date is shown during checkout and is based on the art, finishing options and shipping method you choose. Once your order ships, we’ll email you tracking information so you can follow it all the way to your door.
How do I track my order?
Visit Order Status and enter your order number and email address. We’ll also send you tracking information as soon as your order ships.
How much does shipping cost?
Shipping costs depend on your order and delivery method. You’ll see your available options and final shipping cost before you place your order.
How will my art be packaged?
We take extra care to make sure your art arrives ready to love. Unframed prints are carefully protected for shipping, and framed art is securely packaged to help keep it safely in place along the way.
What if my art arrives damaged?
We want you to love what arrives at your door. If your art arrives damaged, defective or otherwise not as expected, contact Customer Care within 72 hours of delivery and include photos of the issue. We’ll help make it right.
Will everything in my order arrive together?
Whenever possible, we combine items into one shipment. If part of your order is delayed, contact Customer Care to ask about available items shipping separately.
Can I ship to a P.O. Box?
Packages smaller than 11 x 14 can be delivered to a P.O. Box. Larger items require a street address.
Returns
What is your return policy?
We want you to love your art and how it looks in your space. Eligible Art.com purchases may be returned within 15 days of receiving your order for a full refund. Return shipping and handling costs are the customer’s responsibility unless the art is damaged, defective or otherwise non-conforming.
View Our Return Policy / Start a Return
What if my order arrives damaged?
Contact us within 72 hours of receiving your order and include photos showing the damage or issue. For valid damaged, defective or otherwise non-conforming returns, Art.com will cover shipping and handling costs.
How will I receive my refund?
Approved refunds are credited back to the original payment method used for your purchase.