Art.com Business FAQs


Pricing

Do you offer volume discounts?

We are excited to reward our largest and most loyal customers with additional discounts, based on your company's purchases from Art.com Business accrued over the past 5 years (excluding taxes and shipping).

  • Spend more than $5K to earn 10% off of our base business prices.
  • Spend more than $10K to earn 15% off of our base business prices.
  • Spend more than $25K to earn 18% off of our base business prices.
  • Spend more than $50K to earn 20% off of our base business prices.


Our Products

How accurate are the item dimensions listed on your web pages?

Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½").

Do you offer custom sizing on prints?

Size availability will vary by image and item type. Many items are available in a range of sizes but the selection is limited to the sizes listed on the website.

Do you offer un-stretched canvas?

All our canvas ships stretched and ready to hang on your wall.

Do you offer security hardware?

Absolutely. Simply check the Security Mounting Kits box during checkout and security hardware will be provided.


Ordering & Payments

What payment options do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal and check payments.

Check payments should be made payable to Picasso LLC Payment Processing.

Mail to:

PICASSO, LLC

5188 West 74th Street

Indianapolis, IN 46268 USA


I have tax exempt status. What should I do?

Upon receipt of valid resale certificates for the state you are shipping to, we will remove taxes from your order total. Place your order online and provide your order number, along with documentation of your tax-exempt status via email to B2BTAX@art.com. If documentation is received before your order ships, we will adjust your payment total, if received after your order ships, we will refund your tax retroactively.


Processing & Delivery

Can I schedule delivery of an order?

If an order is large enough to be palletized, we can work within a delivery window. With smaller shipments (via FedEx) we cannot control delivery windows but the tracking will give you a sense of when it should arrive.


Do you offer consolidated shipping?

For orders of more than 20 items we offer consolidated pallet shipping including, if needed, lift gate service. If you can accommodate pallet shipments, please select the option during checkout. We may contact you for additional consolidated delivery details, depending on the order.

For your convenience, you may also request a consolidated delivery date to best accommodate your project timeline. This date must be at least 15 days after the order date to allow for all items to be produced, compiled, and shipped without missing your planned date.


Can I have my order picked up from your facility?

We currently do not offer the option to have an order picked up from our facility.

Estimate your art's arrival by adding the processing and transit times below.


Processing Time

In-stock posters, prints, and photographs: 24 hours

Most framed, mounted, and canvas items: 3-5 business days

Special order posters and prints: 5-7 business days


Delivery Time

Standard delivery: varies by print

Expedited delivery: 2-4 business days

Overnight delivery: 1 business day


Return Policy

What is your return policy?

We are committed to quality products and your satisfaction is very important to us. If your order arrives damaged or defective, contact us at workspace@art.com within 45 days of receipt for a free replacement.

In many cases we will accept photographic documentation and not require items to be physically returned.

Please note:

All serviced orders are custom built to meet a specific customer's need and as such, unless delivered to you damaged or defective, they may not be refunded or cancelled once production has begun.