Art.com Trade FAQs

Pricing

Do you offer volume discounts?

We are excited to reward our largest and most loyal customers with additional discounts, based on your company's purchases from Art.com Trade accrued over the past 12 months (excluding taxes and shipping).

• Bronze Tier: 10% discount @ $0 in sales.
• Silver Tier: Spend more than $10K to earn 15% off of our base business prices.
• Gold Tier: Spend more than $25K to earn 18% off of our base business prices.
• Platinum Tier: Spend more than $50K to earn 20% off of our base business prices.

Our Products

How accurate are the item dimensions listed on your web pages?

Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½").

Do you offer custom sizing on prints?

Size availability will vary by image and item type. Many items are available in a range of sizes but the selection is limited to the sizes listed on the website.

Do you offer un-stretched canvas?

All our canvas ships stretched and ready to hang on your wall.

Do you offer security hardware?

Absolutely. Simply check the Security Mounting Kits box during checkout and security hardware will be provided.

Ordering & Payments

What payment options do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal and check payments.

Check payments should be made payable to Picasso LLC Payment Processing.

Mail to:

PICASSO, LLC

5188 West 74th Street

Indianapolis, IN 46268 USA

I have tax exempt status. What should I do?

Upon receipt of valid resale certificates for the state you are shipping to, we will remove taxes from your order total. Place your order online and provide your order number, along with documentation of your tax-exempt status via email to [email protected]. If documentation is received before your order ships, we will adjust your payment total, if received after your order ships, we will refund your tax retroactively.

Contact our Customer Support Team, [email protected] for inquires and estimates.

Processing & Delivery

Can I schedule delivery of an order?

If an order is large enough to be palletized, we can work within a delivery window. With smaller shipments (via FedEx) we cannot control delivery windows but the tracking will give you a sense of when it should arrive.

Do you offer consolidated shipping?

For orders of more than 20 items we offer consolidated pallet shipping including, if needed, lift gate service. If you can accommodate pallet shipments, please select the option during checkout. We may contact you for additional consolidated delivery details, depending on the order.

For your convenience, you may also request a consolidated delivery date to best accommodate your project timeline. This date must be at least 15 days after the order date to allow for all items to be produced, compiled, and shipped without missing your planned date.

Can I have my order picked up from your facility?

We currently do not offer the option to have an order picked up from our facility.

Estimate your art's arrival by adding the processing and transit times below.

Processing Time

In-stock posters, prints, and photographs: 24 hours

Most framed, mounted, and canvas items: 3-5 business days

Special order posters and prints: 5-7 business days

Delivery Time

Standard delivery: varies by print

Expedited delivery: 2-4 business days

Overnight delivery: 1 business day

Return Policy

What is your return policy?

We are committed to quality products and your satisfaction is very important to us.

Within 15 days of receiving your order, you can return any art purchased on Art.com for a full refund. You will be responsible for all shipping and handling costs for returns of art that are not, in our sole discretion, defective, damaged, or otherwise non-conforming. For defective, damaged, or otherwise non-conforming items, a return request with photographic proof of the damaged items must be submitted within 72 hours of receipt. We will cover all shipping and handling costs for valid returns of art that, in our sole discretion, are damaged, defective, or otherwise non-conforming upon delivery to you. 

You will be responsible for all shipping and handling costs for returns of art that are not, in our sole discretion, defective, damaged, or otherwise non-conforming. Your refund will be credited back to the original payment method you used to purchase your art. We will not refund you for returns received by us postmarked after 15 days from receipt of purchase. 

Any returns received by us outside of such 15-day window will be considered an “invalid return”. We may, in our sole discretion, re-deliver (at your sole cost and expense) or dispose of the art subject to an invalid return if not reclaimed by you within 15 days from your invalid return. 

Outside of the United States we ship only to Canada. At-will return shipping costs are the responsibility of the purchaser. Our orders are shipped using UPS. All international orders may be subject to import duties and taxes assessed by local governments and are due upon delivery. This is not included in the order total. All prices shown are in US dollars and are subject to currency exchange rates.

Contact us at [email protected] to start your return.

Please note:

All serviced orders are custom built to meet a specific customer's need and as such, unless delivered to you damaged or defective, they may not be refunded or cancelled once production has begun.